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Personally, I would not mention anything beyond that you had a conversation with the Captain who offered his apologies - mentioning the coffee thing will only make them defensive, and that's not what you are aiming for. Include clear copies of every document you mention in your letter, including that stamp in your passports and proof of your travel expenses. Include the name of the official in Rabat and the official who boarded the ship in San Salvador (you have those names, right?) Don't threaten a lawsuit or that you've spoken with an attorney. If it were me, I'd ask a friend to read the letter before I sent it to make sure it concisely and clearly explains what happened. I would not keep posting your complaint on these boards.
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Mostly I do email, but sometimes a typewritten snail mail letter is best. In this ugly situation, I'd be sending the letter(s). If I can get an email of a specific person, I MIGHT also email a copy of my letter. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. You’ll also connect with other readers who want to make the world a better place. For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below.
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There is an EU small claims procedure where you don't need a lawyer. The fee is approximately €246 + translation costs. Typically if it doesn't show up under login, use the other option of booking number and name. While i love the MSC product on the ships, forget about hearing back from them on land. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.
Help! I Was Denied Boarding on a Cruise, and I Wasn't the Only One. - The New York Times
Help! I Was Denied Boarding on a Cruise, and I Wasn't the Only One..
Posted: Tue, 17 Oct 2023 07:00:00 GMT [source]
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You can collect points based on the type of MSC Experience purchased, onboard services prepaid before the cruise and onboard expenses. Points are credited at the end of the cruise, approximately ten days after the disembarkation date. I have the same issue since November when I registered for the MSC Voyagers Club. I have called twice and both times they told me they would fix it since when I login to my profile it is not there. At this point I have kind of given up on MSC after the last cruise anyhow and probably will not take another cruise with them. They really have no customer service unfortunately.
They don't care about anything, the customer service is a POS. MSC Cruises became the industry’s first line to resume international sailings in August 2020 when the Company’s flagship MSC Grandiosa set sail from Genoa for a 7-night voyage in the Mediterranean. The Company has since welcomed on board some 65,000 guests for a safe and relaxing cruise holiday at sea. I assure you that I am not one to unilaterally defend MSC (or any corporation); especially in this circumstance. This sounds like an absolute nightmare and I wish you the best in finding a resolution. Please keep posting here on CC (maybe start your own thread) so those of us who are curious can follow your story.
Crew of the flagship MSC Virtuosa will be vaccinated ahead of the ship’s maiden voyage from 20 May around the UK from Southampton. Earn 100 bonus points if you have an upcoming confirmed cruise with us and join the MSC Voyagers up to 72 hours before sailing. A polite, dispassionate, and grammatically correct letter or email is essential. Remember, there’s a real person on the other end of the process reading the email or letter, so something as seemingly insignificant as bad grammar can determine whether your complaint is taken seriously or discarded in the trash. I believe the official line is Visas are the responsibility of passengers and we make sure we have what is needed for ports of call.
Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at MSC Cruises. I have had nothing but issues and I have a new one on a B2b next month. First you have to listen to their p[rotocols for about 5 minutes, then wait for a rep. The last time I called, a rep answered almost immediately, and she was great. I went ahead and rebooted my iPad, cleared the cache and logged off and reloaded on.
The phone number still dynamically changed while I was watching, from the original one to a rotating one. MSC website must be looking at the Internet address to route calls. To discover all the privileges please click here .
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Firstly, I think this is absolutely TERRIBLE this has happened to you!! My questions were more to understand the complexity of your issue, I have no way to personally help you but I think that jkgourmet has given you remarkably great advice above. Most countries in Europe has small claims court, which require no lawyers and a small fee. If it is Switzerland where they are based Google there small claims process.
The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. If you need help with any problem, please contact us through this form. MSC Cruises is the world’s third largest cruise line and largest privately owned cruise company.
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